Privacy Policy
Your privacy matters to us. This policy explains how UrbanCleaners collects, uses and protects your information.
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Last Updated: 2026
This Privacy Policy applies to the UrbanCleaners website and cleaning services. By using our website or submitting your enquiry, you agree to the practices described below.
1. Information We Collect
We may collect your name, phone number, email address, service address and booking details when you contact us or book a cleaning service.
2. How We Use Your Information
Your information is used to confirm bookings, provide cleaning services, contact you for support, send service updates and improve our customer experience.
3. Data Protection
We take reasonable safety measures to protect your personal information from unauthorized access, misuse or disclosure.
4. Sharing Information
We do not sell your personal data. We may share limited details with our cleaning professionals only to complete your booked service.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to understand visitor behavior and improve website performance.
6. WhatsApp & Phone Communication
By submitting your details, you allow UrbanCleaners to contact you through phone, SMS, email or WhatsApp regarding your enquiry or booking.
7. Your Rights
You can contact us to update, correct or request removal of your personal information from our records.
8. Policy Updates
UrbanCleaners may update this privacy policy from time to time. Any changes will be posted on this page.